Terms and Conditions

Last updated: October 14, 2017

Please read these Terms and Conditions carefully before using the Site. By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions and our Privacy Policy.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

We may terminate your access to the Site, without cause or notice, which may result in use removing all content associated with you. All provisions of this Agreement that by their nature should survive termination will survive termination. This includes without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law
These Terms will be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

The Customer is to make full disclosure of any problems which might make your dog not suitable for walking; including behavioral or health problems, antisocial behavior; including aggression, incontinence or lack of house training and excessive loud barking or whining. Failure on the part of the customer to disclose any matter which might render your dog unsuitable for walking or home boarding will be deemed a material omission amounting to a fundamental breach of our agreement.

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. The customer is responsible for payment of any veterinary fees incurred. However, should a dog be harmed while in our care, due to negligence on our behalf, we will pay the veterinary fees incurred. 

Booking and Cancellation
Charges are as advertised on our website. Please be aware that our rates are very competitive and are not negotiable.
You may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if cancellaton is made within 24-hours of the walk commencing, the full rate will be charged.

Payment Terms
Any fees which FitDoggo may charge you for the Service are due prior to your walk in order to confirm an appointment, and are non-refundable.
FitDoggo, at its sole discretion, may make promotional offers with different features and different rates. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract.
FitDoggo may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service.

Supply of service policy for dog walk bookings
FitDoggo’s walks are currently only available to dog owners in Cape Town, South Africa.
Your order is an offer that is only accepted when we send you an email confirming your order.
You agree to treat our dog walkers courteously and lawfully. You agree to provide a safe and appropriate working environment for our dog walkers in compliance with all applicable laws and regulations and that you will provide reasonable co-operation to dog walkers to enable them to supply Services.
You agree to communicate any complaints to us and not the dog walker. You agree to comply with our complaint and other policies on our Website as may be varied from time to time.
You acknowledge that your nominated dog walker may be unavailable from time to time e.g. through illness or vacation or leaving our service.
You agree that during the period of this agreement you will not book any services from, or engage, any dog walker outside of our Website. You agree not to engage any dog walker for 6 months after termination of this agreement.

All transactions are processed in South African Rands (ZAR).

All prices are subject to change without prior notice but under normal circumstances, our prices are reviewed once a year.

We currently only accept the following means of payment:
• Credit card
• Cash on Delivery
• Bank transfer (account details will be provided after checkout)

Credit card acquiring and security
Credit card transactions will be acquired for FitDoggo via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Customer details will be stored by FitDoggo separately from card details.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Coupons and Vouchers
Coupons and Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. They cannot be resold to- or exchanged with a third party. They can only be redeemed online through FitDoggo.com.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither FitDoggo nor any holding company, affiliate or subsidiary of FitDoggo, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if FitDoggo is expressly advised thereof.

You hereby indemnify FitDoggo and its affiliates, employees, agents, representatives and third party service providers, and hereby defend and hold each of them harmless from any and all claims and liabilities (including legal costs on the lawyer-client scale) which may arise from your submissions, from your unauthorised use of material obtained through our website, or from your breach of this agreement, or from any such acts through your use of our website.

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
Such loss or damage was not reasonably foreseeable by both parties;
Such loss or damage is caused by you, for example by not complying with this agreement; or
You will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our Website (subject of course to our obligation to mitigate any losses).

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at my sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Contact information
If there are any questions regarding these Terms and Conditions you may contact us using the information below.

Physical address:
0 University Drive, Pinelands
Cape Town,
South Africa
Email address: webmaster@fitdoggo.com